ValueNet's Informal Call Centre provides a valuable service for those business customers who have a help desk, order entry department or any contact group, especially with variable or even seasonal call volume.

In place of lost calls, busy signals or expanding staff just because of peak periods the Informal Call Centre application handles incoming calls in an orderly and professional manner whether agents are immediately available or there is a period of call overflow.

The informal call centre receives calls coming into a contact group and distributes the calls among agents of the company assigned to that group, whether the agents are in the call centre or working from home or other remote location.